Shipping policy

Delivery Policy

At AtHomePharma, we are committed to delivering your healthcare products safely and efficiently. Please refer to the terms and conditions below regarding the dispatch and delivery of your orders.

1. Processing and Dispatch

Processing time: All orders are processed within 24 hours on working days (Monday to Friday). Orders placed at the weekend or on public holidays will be processed on the next working day.

Order confirmation: You will receive an email confirmation as soon as your order has been placed. A second email containing your tracking number will be sent as soon as the parcel has been handed over to the carrier.

2. Delivery times and rates

Postage costs are calculated at checkout based on the weight of your order and your delivery address.

Standard delivery: Expected delivery within 3–7 working days.

Please note that delivery times are estimates and may be subject to delays on the part of the carrier, over which we have no control.

3. Shipping restrictions

To ensure the integrity of our pharmaceutical products:

We ensure that all items are stored and packed in accordance with safety standards before they leave our premises.

Please ensure that the delivery address provided is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.

4. No Right of Return for ‘Change of Mind’

 Once an order has been dispatched from our facility, we do not accept cancellations, returns or refunds on the grounds of a ‘change of mind’.

Important note: Due to the sensitive nature of pharmaceutical and healthcare products, we are unable to restock items once they have left our controlled environment. 

Please check your shopping basket carefully to ensure the quantity, dosage and product type are correct before completing your purchase.

5. Damaged or Missing Items

Damaged items: If your order arrives damaged, please contact us immediately at info@ithomepharma.com, attaching photographs of the packaging and the product.

Lost parcels: If your tracking information shows that the parcel has been delivered but you have not received it, please contact the carrier directly or get in touch with our support team within 7 days.