Legal notice
📦 Returns at Athomepharma
At Athomepharma, we process your order with the utmost care and begin the dispatch process immediately upon receipt. For this reason, it is not possible to cancel your order once it has been placed.
🔁 Returning a product?
Would you still like to return an item? Please complete our online returns form. Once we have received your request, we will assess it and you will receive a reply by email within a few working days.
Has your return request been approved? If so, we will send you:
- A return number
- Instructions on how to return the products
Once we have received and checked the returned items, you will receive a credit note. We aim to refund the amount to your account within 14 days of receiving the return.
📋 Returns policy:
- Please notify us of your return within 8 days of receiving your order.
- Always quote the invoice number when making your request. Without this number, we will be unable to process your request.
- Your return must reach us within 10 days of notifying us of your return.
- Unfortunately, we cannot accept returns of medicines or incorrectly ordered products, for reasons of safety and quality assurance.
Do you have any questions about the returns process, or are you unsure whether your product is eligible for return? Please feel free to contact our customer service team. We’ll be happy to help.
📞 Telephone: +31 (0) 20 233 89 18
📧 Email: info@ithomepharma.com