Refund policy

AT HOME PHARMA — Refund Policy

No right of return for ‘change of mind’

• ✅ No returns for ‘change of mind’
  
• ✅ Please check your order carefully before purchasing
  
• ✅ No refund if:
  
  • No longer required
    
  • Ordered incorrectly
  • Found cheaper elsewhere

Hygiene and Safety Restrictions

No returns if the seal has been broken. This includes:

• ✅ Cosmetics & Supplements
  
• ✅ Medical & Hygiene Products
  
• ✅ Final sale items

When We Accept Returns

• ✅ Damaged or faulty item
  
• ✅ Incorrect delivery
• ✅ Contact us within 48 hours of receipt

Incorrect Delivery Address Due to Customer Error

If an order is dispatched to an incorrect address provided by the customer, AtHomePharma shall not be liable for the failed or incorrectly delivered consignment. In such cases, the order is not eligible for a refund.

Refund process:
All refunds are issued exclusively in the form of store credit.

Returns Period & Refunds

• ✅ Returns must be reported and sent back within 7 days of receipt
  
• ✅ Refunds will be issued via the original payment method
  
• ✅ Within 5–10 working days of approval

Customer Satisfaction

If you are not satisfied with your purchase, you can return the item(s) to us. Please note that the customer is responsible for the return postage costs. You can also contact the brand directly for further assistance.

Contact

If you have any questions, please contact us at: info@ithomepharma.com